For help with a Livamora purchase, email support@livamora.com and include your order number.
14-day returns
You may request a change-of-mind return within 14 days of receiving your order. Under this voluntary return policy, items should be unused, with all included accessories and their original packaging. These conditions do not limit your statutory rights, including any right to inspect a product.
How to request a return
- Email your order number and the item you would like to return. If there is a fault, damage or an incorrect item, describe the issue and provide photos if available.
- Contact us before posting the parcel so we can provide the appropriate return address and instructions. The return location depends on the order and destination.
- Pack the item securely and keep proof of postage. Please do not use the original shipping-label address unless we confirm it is the correct return address.
Our store-region setting is not a parcel return address. Contacting us for instructions does not remove or delay any statutory cancellation or return rights.
Return shipping costs
For voluntary change-of-mind returns, the customer pays return postage unless applicable law requires otherwise. If we sent the wrong item, or the product arrived damaged, defective or not as described, we will arrange an appropriate remedy and cover required return shipping. Please contact us before paying return postage.
Refunds
We will review your request and confirm the outcome by email. Where a return is required, we will assess the item after it arrives. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the credit. Applicable legal refund deadlines take precedence.
Problems with an order
Please tell us promptly about damaged, faulty, missing or incorrect items. The 14-day voluntary return period does not limit rights relating to faulty or misdescribed goods. If you need to change or cancel an order, contact us as soon as possible; whether a change can be made depends on its fulfilment status, without affecting statutory rights.
Your statutory rights
Nothing in this policy restricts mandatory consumer rights in your location. Our voluntary unused-item conditions and customer-paid return postage do not override those rights.
Contact
Email: support@livamora.com
WhatsApp: +86 15360133220