Last updated: 30 September 2026
This notice explains how Livamora handles personal information when you visit livamora.com, shop with us, create an account or contact us. For privacy questions or requests, email support@livamora.com.
Information we collect
- Orders and delivery: your name, email, telephone number, billing and shipping addresses, products ordered, payment status, transaction references, delivery updates and return or refund records.
- Accounts: your username, email, securely hashed password, saved addresses and order history. You can also check out as a guest.
- Messages and reviews: information you send by email, WhatsApp or website forms, including any photos you choose to provide. If you submit a product review, its display name, rating, text and uploaded images may be published. Do not include private contact or payment details in a public review.
- Technical and shopping information: IP address, browser and device information, requested pages, timestamps, shopping-session identifiers and referral information. Our store's order-attribution feature records visit-source and campaign information associated with orders. See our Cookie Policy.
Payment providers and delivery partners also give us transaction confirmations, fraud-related signals and shipment updates. Please provide only information needed for your purchase or enquiry. Without necessary contact, payment or delivery information, we may be unable to complete an order.
How we use information
We use this information to process purchases, arrange delivery, send order and tracking notifications, manage accounts, answer questions, handle returns, prevent fraud, troubleshoot the website and meet applicable record-keeping requirements. Order-source information helps us understand how customers reach our store.
Where applicable law requires a legal basis, we rely on fulfilling your purchase or requested service, legal obligations, legitimate interests such as security and service improvement where permitted, or consent where required. This notice is not a request for consent and does not itself subscribe you to promotional messages.
Payments and service providers
Stripe and PayPal provide payment services. Payment credentials are handled through their payment interfaces; our store receives transaction records and may receive limited payment-method details, rather than your full card number or security code. Review the Stripe Privacy Policy and the PayPal Privacy Statement for their processing, including fraud prevention and any wallet service you choose.
Information needed to operate the store is also processed by our hosting and email providers, authorised technical support, order-management services, and fulfilment partners. These include Hostinger hosting, Spacemail email, Dianxiaomi order management and shipping partners such as 4PX and the carrier handling your parcel. They receive information relevant to their work, such as a delivery address and telephone number for shipping.
Pages load external services such as Google Fonts and payment components, which can receive your IP address and browser information when requested. If you contact us on WhatsApp or follow a carrier or other external link, that service's privacy terms also apply. We may disclose records when required by law or to investigate fraud or protect legal rights.
International processing
Our store is managed from mainland China. Our service providers and delivery partners may process information in other locations, including your delivery destination. Privacy laws can differ between locations. Applicable requirements for international transfers must be respected; a store-country setting does not determine where all information is processed.
Retention and security
Retention depends on the purpose of the record, account activity, outstanding orders or disputes, and applicable accounting or legal requirements. We do not promise that all information is automatically deleted after a fixed number of days. You can request deletion, and we will explain any information that must be retained. Copies in backups may remain until those backups are replaced under their retention cycle.
The website uses HTTPS and account access controls. No online service is completely risk-free. Use a unique password and never send us full card details, account passwords or verification codes by email or WhatsApp.
Your choices and rights
Depending on applicable law, you may request access to, correction or deletion of your information, restriction of or objection to processing, or a portable copy. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. You may also raise a concern with the relevant privacy authority.
Email support@livamora.com with your request. We may ask for proportionate information to verify identity and will respond within applicable legal time limits. These rights can be subject to exceptions, including records needed for legal obligations or unresolved claims. An order or account enquiry does not require agreement to marketing.
Children and policy updates
Our purchasing services are intended for adults. If you believe a child has provided personal information without appropriate authorisation, contact us so we can review it. We will update this page when our practices change and provide additional notice or obtain consent where required.
Contact
Privacy and customer support: support@livamora.com
WhatsApp: +86 15360133220